Duty Manager *** Luxury Hotel ***

Incredible benefits

We are looking for a dedicated Duty Manager to join our team. As a Duty Manager, you will play a key role in overseeing the daily operations of the hotel, ensuring that every guest has a memorable stay. You’ll provide leadership in maintaining service standards, supporting the team, and ensuring smooth operations across all departments.

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The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

Bbar is a vibrant restaurant and lively bar located in Victoria. The venue caters for all party requirements, featuring a cosmopolitan cocktail list and eclectic menu with a distinct South African theme. The friendly team offers a warm and personalised service, which makes the venue the perfect destination for any occasion.

Key Responsibilities of a Duty Manager:

Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will manage front and back-of-house operations during your shift and lead the team to deliver exceptional service.
Ensure all guests receive prompt, courteous attention and personalized service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly. Motivate, support, and lead the team on shift to meet hotel service standards.
Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
Proactively anticipate and resolve operational issues. Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.

What We Are Looking For?

Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
Strong leadership and communication skills, with the ability to motivate and support team members.
A passion for delivering outstanding guest experiences and a hands-on approach to problem-solving.
Excellent organizational skills and the ability to manage multiple tasks efficiently.
A proactive and energetic approach with the ability to remain calm under pressure.
Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.

What’s in it for You?

Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
Excellent service charge added to your salary every month.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events per hotel.
Global Employee Appreciation Party, where we get to celebrate our incredible teams.
Free meals on duty.
Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.